If the answer is yes, contact us so that we can work with you to provide you with the help and support you need. Please get in touch before cancelling any payments or direct debits through your bank as this can affect your policy with us and may affect your credit rating and your ability to borrow money.
Talking to us directly is the best way to find a solution if you’re worried about your payments.
We know taking the first step can be hard – a lot of our customers say that – but it’s better in the long run if we talk sooner rather than later. If you’re still nervous about talking to us, once you’ve run through a few security questions, we’ll be happy to speak to someone close to you on your behalf if that’s what you would prefer.
Engaging with us early, even if you haven’t yet missed any payments, will allow us to help you in the best possible way. A variety of options could be available to you, with the aim of maintaining an appropriate level of insurance cover that is important to you and that you can afford.
Where changes to your insurance cover do not suit or help your financial situation and you pay for your insurance in instalments either via a finance provider, or directly to your insurer via direct debit, you should contact finance provider or insurer directly, as further financial support may be available, which could include, but is not limited to:
Free and impartial help with money is available on the MoneyHelper website, which is backed by UK Government. Support is also available to help with the rising cost of living via the government website Help for Households.
StepChange offers advice on how to deal with your debt issues. Based on your circumstances, you’ll be recommended the best option for you moving forward and get support through to the resolution.
Phone: 0800 138 1111
Website: www.stepchange.org
Business Debtline has a team of specialist advisers and budgeting tools to support small business owners and those who are self-employed with their debts.
Phone: 0800 197 6026
Website: www.businessdebtline.org
• Money Saving Expert provides a range of advice and offers to help save you money
• Uswitch provides comparisons for utilities, broadband, TV, finance, and insurance products
• Entitledto and Turn2us can help you to understand if you are receiving all the benefits you are entitled to. You can use their free benefits calculator online
• Gingerbread provides expert advice, practical support, and campaign for single parents
• Business Debtline is a charity that provides a free debt advice service for self-employed people and small businesses in England, Wales, and Scotland
• If you’re struggling to buy food, The Trussell Trust can help you find local support
