If there’s anything we can do to make things easier for you, including making adjustments for a disability, please tell us how we can help.
Update your support preferences
Tell us what you need so you can deal with us in a way that works for you – whether that’s on our website, in emails and letters, or when you talk to us on the phone.
The kind of things we can help you with include:
- understanding and remembering information
- the way we give you information
- how we speak to you on the phone
Call us to get the help you need
Please get in touch to tell us what support you need.
0161 969 6040
Lines are open Monday to Friday 9am – 5pm
If you need extra help on the phone, find out how we can talk to you.
Alternatively, fill out our contact us form (link to form).
How we can talk to you
We can make it easier for you to talk to us on the phone. For example, we’ll make sure we:
- speak slowly and clearly to you
- explain things to you in Plain English
- speak to you via your nominated interpreter
How we can help you understand
We can make it easier for you to understand our products, and the information we give you, to help you make decisions. For example, we can:
- help you remember information that might be easy to forget
- help you understand facts and figures
- give you more time to respond to questions or complete tasks
Personal support for you
- Mind offers free and confidential mental health information and advice
- Samaritans are available to talk to you any time you like, in your own way, and off the record about whatever’s worrying you
- NHS Choices and Live Well NHS offer help and support for coping with addiction, bereavement, and a range of other areas of personal support
- Relate offers counselling and support services for couples, families, and young people
If you’re experiencing domestic abuse, talk to the National Helpline
